Privacy Policy

1. Definitions

• Company: NeuraSim Pvt. Ltd., 1665/A, 14th Main Road, Sector-7, HSR Layout, Bengaluru, Karnataka - 560102
• Service: Our website www.neurasim.health and any services offered through it.
• Personal Data: Data relating to an identified or identifiable individual.
• Sensitive Personal Data or Information (SPDI): Includes health data, financial information, biometric data, etc.
• Usage Data: Automatically collected information such as browser type, IP address, device ID, and session activity.
• Cookies: Small text files stored on your device for functionality and analytics.
• You: The individual or organization accessing or using our services.

2. Information We Collect

• Basic Contact Data: Name, email ID, phone number.
• Order & Delivery Data: Shipping and billing addresses.
• Technical Data: Device type, browser type, IP address.
• Usage Data: Your activity on the website or app.
• Health-related Data: Voluntarily submitted information used only to assist with therapy (with consent from parents and assent from participants).

3. Purpose of Data Collection

• Process orders, rentals, or subscriptions for the NeuraSim VR system.
• Provide customer support, training, and technical services.
• Send notifications, service updates, and promotional offers (with opt-out options).
• Conduct internal product development and analytics.
• Fulfill legal obligations and prevent fraud.

4. Use of Cookies

Cookies help us keep you logged in, remember preferences, and monitor performance and security.

You may disable cookies in your browser settings; some features may not function optimally.

5. Data Sharing & Disclosure

• With payment gateways, logistics, and service providers—only for service fulfillment.
• When required by law, regulation, or legal process.
• With affiliates, or in the case of business mergers or restructuring.
• Never for sale to third parties.

All third parties handling your data are contractually obligated to maintain confidentiality and follow data protection practices.

6. Your Rights

In line with applicable Indian data protection laws, you have the right to:

• Request access to or correction of your personal data.
• Withdraw consent (for future processing).
• Request deletion of your data (subject to applicable retention laws).

To exercise these rights, please write to contact@neurasim.health.

7. Data Retention

• Customer and transaction data: retained as long as necessary for service delivery, legal compliance, and support.
• Usage data: retained for a limited period for analytics and security monitoring.

8. Data Security

We use standard security practices to protect data, though absolute security cannot be guaranteed.

9. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13 without verified parental or guardian consent.

10. Changes to This Policy

We may update this policy periodically. Revisions will be posted here with the updated date.

11. Contact Us

Email: contact@neurasim.health

Mob: +91 70222 55950